APPLICATION AND ACCOUNT DETAILS

If you use this website and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and by using this site you agree to comply with these Terms.

In order to be able to make purchases through Bioware Trading LLC website, you will be requested to register. The information sought will allow Bioware Trading LLC to handle your transaction efficiently and effectively.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The website is available only to individuals who meet Bioware Trading LLC terms of eligibility, who have been issued a valid payment card, i.e., credit card etc and who have authorized Bioware Trading LLC to process a charge or charges on their payment card in the amount of the total purchase price for the item or items. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

The cardholder must retain a copy of transaction records and Merchant policies and rules. We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

In case your personal information changes, please notify us by contacting Customer Care on the following email orders@bioware.me

Bioware Trading LLC may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

HOW TO PURCHASE?

When you make a purchase through Bioware Trading LLC website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.

ORDER AND CONFIRMATION OF ORDER

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your Payment card.

Please note that while the Website lists only available Product, there may be occasions due to circumstances beyond Bioware Trading LLC’s control, where the Product is not available. In this case a latest delivery, where applicable, will be communicated to you or a credit note receipt equal to the value of any unavailable goods purchased shall be given to you.

Unless otherwise notified, Bioware Trading LLC’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside Bioware Trading LLC’s control, which may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), please do send an email to orders@bioware.me, during our office hours of 9AM am until 6PM, Dubai, United Arab Emirates time.

Bioware Trading LLC may not accept your order if:

1. an item you have ordered is out of stock.
2. we are unable to obtain authorization for your payment.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

PRICES

At the Bioware Trading LLC website you are given an opportunity to select your preferred currency. You may choose between US Dollar and UAE Dirham. All currency priced items will be honored as advertised unless it is obviously incorrect. Bioware Trading LLC offers our customers the “Free shipping charges” system, which means that you will not be charged for the items shipping cost BUT any import duty and tax fees to destination country shall be paid by you to the courier company at the time of delivery. Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.

MODE OF PAYMENT

“We accept payments online using Visa and MasterCard credit/debit card in UAE Dirham and US Dollar”. Payment will be debited and cleared from your account upon confirmation of your order from Bioware Trading LLC’s website. You confirm that the Payment card that is being used is yours or that you have been specifically authorized by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, Bioware Trading LLC will not be liable for any delay or non-delivery. Bioware Trading LLC website is fully secure and is protected by SSL. All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology. All reasonable care, as it is in Bioware Trading LLC’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Bioware Trading LLC cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. An option for C.O.D. (CASH-ON-DELIVERY) is not accepted.

DELIVERY/SHIPMENT POLICY

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

RETURNS

If a customer is not happy with their purchase they may obtain a full refund or exchange within 14 days of receipt of the goods. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability. Your exchange will be made through a Credit Note System and will exclude shipping costs which we deduct to cover the cost of our collection service. The credit note system refers to our policy of giving you a receipt equal to the value of the goods purchased less the related shipping costs, duties and taxes to cover the collection service charges. Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again. Hence, we encourage you to please make sure of your purchases to avoid unnecessary purchase returns and exchanges.Please be aware that in order to receive an exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined. All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected. Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to shop@abeeralsuwaidi.com.

EXCHANGES

In order to exchange products, requested for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased. Please contact shop@abeeralsuwaidi.com who will issue you with a CRM (CREDIT NOTE MEMO). In doing so, please specify the product information you require and we will process this for you. You will receive confirmation of your exchange within 48 hours. Customs duties and sales taxes are non-refundable through Bioware Trading LLC. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

PASSING OR PROPERTY AND RISKS

Bioware Trading LLC retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Bioware Trading LLC, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.

Contact Us

If you require help when ordering or would like to provide feedback on our service, please email us at orders@bioware.me, during our office hours of 9AM am until 6PM, 5 days a week, Dubai, United Arab Emirates time. If you would like to contact a Customer Care Representative about shipping or delivery enquiry, please e-mail to orders@bioware.me

PRIVACY POLICY

HOW CAN I BE SURE MY PERSONAL DETAILS ARE SAFE?

All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by Bioware Trading LLC without your written consent unless required by law at detailed above.

COPYRIGHT AND TRADEMARKS

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Bioware Trading LLC, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws. The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Bioware Trading LLC, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent. For the avoidance of doubt, Bioware Trading LLC does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Website belong to their respective owners.

CONTENT

Bioware Trading LLC “content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Bioware Trading LLC tries to ensure that the information on this site is accurate and complete. Bioware Trading LLC does not promise that Bioware Trading LLC’s Content is accurate or error-free. Bioware Trading LLC does not promise that the functional aspects of the Site or Bioware Trading LLC Content will be error free or that this Site, Bioware Trading LLC’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to Bioware Trading LLC the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but Bioware Trading LLC does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail to shop@abeeralsuwaidi.com. Bioware Trading LLC reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public. Any information you consider confidential should not be posted to this site.

THIRD PARTY LINKS

Bioware Trading LLC is not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by Bioware Trading LLC, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does Bioware Trading LLC assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

DISPUTES

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from Bioware Trading LLC shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate Bioware Trading LLC’s intellectual property rights, Bioware Trading LLC may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.

GENERAL

You acknowledge and agree that these Terms, together with Bioware Trading LLC’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from Bioware Trading LLC, and supersede and govern all prior proposals, agreements, or other communications. If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Bioware Trading LLC shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. Shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Bioware Trading LLC reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms. Bioware Trading LLC reserves the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified. If you have any questions regarding these Terms, please contact us via email shop@abeeralsuwaidi.com

GOVERNING LAW

Your use of this Website and any purchase by you of any Product from Bioware Trading LLC shall be governed by U.A.E law and you are here to submit to the exclusive jurisdiction of the U.A.E. courts. Please check back frequently to see any updates or changes to our privacy policy.